Notation based on the Act on Specified Commercial Transactions

Seller

• Company name: GUGU Sleep Inc.
• Operations Manager: Patrick Morris
• Location:SreedEBISU+t 5F, 1-21-5 Ebisunishi, Shibuya-ku, Tokyo
• Phone number: 03-6821-2772
• Email address: support@gugu.jp
• URL: www.gugu.jp

Additional costs other than product price

Shipping fee: Free shipping nationwide (excluding Okinawa Prefecture and remote islands)
We do not deliver to Okinawa Prefecture or remote islands.

Return shipping fee:

For returns during the 45-day free trial period, the return shipping fee is as follows, unless removal work is difficult. (If removal work is difficult, please refer to "Returns" in the various policies.)
[Mattress]
A uniform return shipping fee of 7,500 yen will be charged nationwide (*However, for customers in Tokyo's 23 wards and Osaka City, Osaka Prefecture, the return shipping fee is free.)
[Bed frame] [guguHuggie]
A uniform return shipping fee of 2,500 yen will be charged nationwide.

*We do not accept returns of mattress top covers, gugu doggy,gugu senior, gugu puppy, or any dog bed accessories.

Storage fee:

If the product exceeds the storage period of the delivery company, we will store it in our warehouse. In this case, the customer will be charged a shipping and storage fee of 10,000 yen (this varies slightly depending on the region, but the maximum is 10,000 yen) for delivery to our warehouse.

Payment method

Payment method: Credit card payment
Payment due date: Withdrawal date of each credit card company

Delivery time:

In principle, our designated delivery company will deliver the product on the customer's specified date (however, in principle, within one month after credit card use is approved). Delivery may be delayed from the specified date due to circumstances, natural disasters (typhoons, snow, earthquakes, etc.), traffic conditions, etc.

If you are unable to receive the product:

If the product cannot be delivered due to customer's convenience, such as absence, please pick it up yourself during the delivery company's storage period. After the delivery company's storage period has passed, storage fees may be incurred.

Returns (45-day free trial period)

Please feel free to try the product for 45 days from the date of arrival. If you are not satisfied with the product within this period, you can return it even if there are no defects. We will pick up the mattress (the pickup date will be decided upon consultation). For conditions for returning the product during the 45-day free trial period, please refer to "Returns and Exchanges" under Support.

Exchange

If the product is defective, we will exchange it for a new product free of charge (free shipping). For details, please refer to"Returns and Exchanges" under Support.

Warranty

[Mattress]10-year warranty [Bed frame]5-year warranty
For specificwarranty details, please refer to "Returns and Exchanges" under Support.