It can be assembled in about 10 minutes. *Unboxing time is not included.
No tools are required, so there's no need to prepare a screwdriver or hex wrench.
Additionally, its simple structure means that even those who are not good at assembling furniture can easily assemble it alone.

Each part is precisely cut and designed to fit together easily when assembled at the correct angle. Do not force the parts together. Instead, adjust the angle of each part to be perpendicular as you assemble them.

Bed frame total weight capacity: 400kg

The gugu bed frame is designed to perfectly fit the gugu mattress. Additionally, since the gugu bed frame is manufactured in accordance with Japanese Industrial Standards (JIS), you can use it with mattresses of the following sizes, regardless of the manufacturer. Single (W) 97cm x (L) 195~200cm Semi-double (W) 120cm x (L) 195~200cm Double (W) 140cm x (L) 195~200cm Queen (W) 160cm x (L) 195~200cm

We recommend using the gugu bed frame with a mattress/futon or similar item that is 15 cm or thicker.

gugu bed frames do not use fiberboard (MDF) or plywood; instead, they are made from recycled rubberwood.
Known as an eco-friendly timber, rubberwood is a dense hardwood that is scratch-resistant, strong, and highly durable.
Each gugu bed frame is unique, showcasing the natural beauty and distinctive grain patterns inherent in rubberwood, a hallmark of handcrafted furniture.

The gugu bed frame is available in three colors: natural, brown, and espresso, all with a luxurious finish.
Each bed frame is made of 100% genuine wood, so each one has a unique wood grain and slight color variations.

gugu bed frames are manufactured in China with our partner factory. To ensure the highest quality, gugu bed frames are made with the perfect partner, whom we spent months finding, who is able to produce small lots with precise craftsmanship.

The gugu bed frame is packaged in two boxes (three boxes if you include the optional headboard) for easy transport through elevators, doorways, stairs, or any other space, and will be delivered with free shipping. One person can move it, but it's even easier with two or more people.

Single
Box 1 - 213 x 25 x 18cm (25.5kg)
Box 2 - 113 x 43.5 x 14cm (17kg)
Box 3 (Optional Headboard) - 28 x 28 x 82cm (4.6kg)
Semi-Double
Box 1 - 213 x 25 x 18cm (25.5kg)
Box 2 - 136 x 43.5 x 14cm (21kg)
Box 3 (Optional Headboard) - 28 x 28 x 82cm (5.5kg)
Double
Box 1 - 213 x 25 x 18cm (25.5kg)
Box 2 - 156 x 43.5 x 14cm (23kg)
Box 3 (Optional Headboard) - 28 x 28 x 82cm (6.3kg)
Queen
Box 1 - 213 x 25 x 18cm (25.5kg)
Box 2 - 176 x 43.5 x 14cm (27kg)
Box 3 (Optional Headboard) - 28 x 28 x 82cm (6.7kg)

The headboard is designed to be placed between your mattress and the wall (or any flat surface behind your bed). The headboard uses the same premium support foam as our gugu mattress and comes with a woven linen cover.

The cover is easy to remove and washable. Please wash it on a delicate cycle and dry it before use.

It's very simple! When you open the box, you'll find illustrated instructions. Please set it up according to the usage instructions. For more details, please refer to this video: https://vimeo.com/863075552

《Cover Care Instructions》
The outer cushion cover and center cushion cover are removable and can be hand washed or machine washed on a delicate cycle.
The white waterproof cover that encases the urethane foam can also be removed and washed in the same way.
When washing, close the zipper, wash in cold water, and air dry thoroughly before use, without using a dryer.
If there are stubborn stains, gently dab the affected area with a cloth or soft sponge dampened with a neutral detergent.
Note: When using a washing machine, always use the delicate cycle. Dry cleaning is also not recommended for the same reason, as shrinkage and zipper damage may occur. Also, avoid harsh chemicals such as bleach and other similar disinfectants.

《Urethane Foam Care Instructions》
To prevent mold growth from moisture remaining in the urethane foam, please refrain from washing it with water, including machine washing or hand washing.
If the surface becomes wet, wipe it with a dry cloth and place it in a well-ventilated area to dry thoroughly.

1. Lay the box on its side and pull out the contents.
2. Remove the outer plastic bag and wait for it to naturally expand.
　*It may take up to one day to fully expand.
3. Finally, attach the clips to the straps, and you are done.
　*Attach the clips so that they connect on the left and right sides when folded in half.

【Full Cover】With the zipper closed, hand wash or machine wash on delicate cycle in cold water. Do not tumble dry; air dry thoroughly.
【Waterproof Cover for Center Cushion】*Wash only when soiled* Remove the inner cushion, close the zipper, and hand wash or machine wash on delicate cycle in cold water.
Do not tumble dry; air dry thoroughly.
*For other stains, gently dab the stained area with a cloth or soft sponge dampened with a mild detergent.
*The cushion itself is not washable.

You can choose from credit card payment (VISA, JCB, Mastercard, American Express, Diners Club, Discover), convenience store payment, Apple Pay, Google Pay, or Paidy deferred payment. Orders are online only; we do not accept orders or payments by phone.
Currently, we do not accept cash on delivery or bank transfers, but we are preparing to introduce them in the future.

Notes
・Credit card payments are lump-sum only.
・If you wish to use deferred payment, please use Paidy.
・Convenience store payments are cash lump-sum only.
・The convenience stores available are as follows:
Lawson, Seven-Eleven, FamilyMart, MINISTOP, Daily Yamazaki, Seicomart
・For convenience store payments, a 600 yen handling fee will be incurred for returns.

Yes, that's perfectly fine. You can make a purchase even if your shipping address is different from your billing address. Please note that in such cases, the billing address must match the address registered with your credit card. Also, please be assured that the shipping address will not affect the billing address, regardless of where it is.

We apologize. We usually send an automatic confirmation email after an order is placed. If you don't receive it, please check your spam folder. If you still can't find the email, please contact us using a computer-based email address such as Gmail or Yahoo, or call us at 03-6821-2772.

If you wish to cancel your order, please contact "gugu Customer Support."

Your order will be confirmed once payment has been received. The payment slip number is valid for approximately 3 days from the order date. If payment is not received by the expiration date of the payment slip number, the order will be automatically cancelled.

Yes, it is possible to issue a receipt.

You can download the receipt from the link at the bottom of the email sent immediately after purchase.

Free nationwide shipping, excluding Okinawa and remote islands.

Notes
・We do not ship to Okinawa Prefecture or remote islands.

Yes, you can specify your preferred delivery date and time on the order screen.

Important Notes
・Delivery may not be possible at your specified date and time due to weather or traffic conditions.
・For convenience store payments, delivery on your preferred date may not be possible depending on inventory status and payment timing. Please make your payment with sufficient time in advance.

Yes, changes can be made. If you wish to make changes, please contact "gugu Customer Support" with the following information:
・Order number
・Your name
・Details of the changes you want to make

Please note that we do not ship to Okinawa Prefecture or its remote islands.

Delivery typically takes 1-3 business days. Please note that we do not deliver to Okinawa Prefecture or remote islands.

The 45-day trial is for you. Research shows that most people want to actually sleep on a mattress, move around on it, and check the fit to determine if it's right for them. However, a short trial in a showroom is not enough. We invite you to experience the comfort of a gugu mattress with our 45-day trial.

Important notes:
・The 45-day trial begins on the day of delivery.
・The 45-day trial is limited to one per address. If multiple mattresses are purchased in one order, only one mattress will be eligible for return and refund.
・Customers residing in Tokyo's 23 wards or Osaka City, Osaka Prefecture, will generally not be charged a return fee. Customers residing in other areas outside Tokyo's 23 wards or Osaka City, Osaka Prefecture, will be charged a return fee of 7,500 yen per mattress.
・A 600 yen handling fee will be incurred for convenience store payments.
・You do not need to keep the box to return the mattress.
・Returns are subject to a minimum 14-day trial period. It takes approximately 2-3 weeks for your body to adjust to a new mattress.

Please note: If a customer orders the wrong size or requests a size change, it will not be eligible for return or refund. Please have your order number ready at the time of purchase to ensure smooth confirmation of your order information.

*Only applicable to purchases made on the gugu online store during the trial campaign period*

The gugu Huggie 45-day trial allows you to try the product at home for 45 days. If you are not satisfied, we will accept returns and issue a refund if requested within 45 days of product arrival.

Important Notes
・The 45-day trial begins on the day of delivery.
・The 45-day trial is limited to one per address. If multiple items are purchased in a single order, only one item is eligible for return and refund.
・A flat return shipping fee of 2,500 yen will be charged nationwide for returns.
・A handling fee of 600 yen will be incurred for convenience store payments.
・When returning the Huggie, please pack it in the storage bag we send you. Please hand it over to the collection agent on the designated day.

The 45-day trial, allowing you to try the product at home for 45 days, is only applicable to "gugu Mattress," "gugu Perfect Fit," "gugu Bed Frame," and "gugu Huggie." Please note that gugu Doggie, gugu Senior, and gugu Puppy are not eligible for the 45-day trial.

It's very simple. If you wish to return your item, please follow these steps:

First, please contact "gugu Customer Support." We will arrange the return.
To confirm your order information, please have your order number from the time of purchase ready.
After confirming the details, we will arrange for a shipping service to pick up the return.
Once the mattress has been returned, we will issue a full refund for the purchase price. We also accept inquiries regarding the progress of your refund.

* For returns during the 45-day trial period, the return shipping fees are as follows, unless the pickup work is difficult. (If pickup work is difficult, please refer to "Returns" in the various policies.)

[gugu Mattress / Perfect Fit]
A flat return shipping fee of 7,500 yen will be charged nationwide.
(However, for customers residing in Tokyo's 23 wards and Osaka City, Osaka Prefecture, return shipping is free.)
[gugu Bed Frame]
A flat return shipping fee of 2,500 yen will be charged nationwide.
[gugu Huggie]
* This applies only to customers who purchased from the gugu online store during the trial campaign period. *
A flat return shipping fee of 2,500 yen will be charged nationwide.

* If multiple mattresses are purchased in a single order, only one item (one set) is eligible for return and refund.
* Returns are subject to a minimum 14-day trial period. It takes approximately 2-3 weeks for your body, accustomed to your old mattress, to adjust to a new gugu mattress.
* Refunds will only be issued to the original payment method used for the purchase.

If the product malfunctions despite proper use by the customer, or if it falls under the warranty coverage below, we will replace it with an equivalent product or repair it free of charge. For details, please refer to the "gugu Sleep Terms of Service" on our website.
【gugu Mattress Warranty Period】
10-year warranty
【gugu Bed Frame Warranty Period】
5-year warranty

If a customer orders the wrong size or requests a size change, it will not be eligible for a return or refund under the 45-day trial. Please confirm the correct size before placing your order. If you have any questions, please contact "gugu Customer Support."

If there is an initial defect in the product or if a different product from what you ordered was delivered, we will exchange it for an equivalent product. Please contact "gugu Customer Support" within 5 days of product arrival.

We typically reply to inquiries within a few days. However, please note that replies may take longer if your inquiry is made on or extends over a weekend or public holiday. We appreciate your understanding.

After we receive your inquiry, you will receive an automatic reply email from us. If you do not receive it, please check your spam folder. If you still do not receive the email, your inquiry may not have been completed, so please try sending it again.

If you do not receive a reply several days after sending your inquiry, the following reasons may apply:

・The email may not have reached us due to some reason.
・Our reply may have been sorted into your spam folder.

First, please check your spam folder. If you still do not receive a reply, please resend your inquiry using a webmail service such as Gmail, or contact us by phone at 03-6821-2772.

Items displayed as "Pre-order" on the product page are temporarily out of stock and are available for pre-order.

When you place a pre-order, your item will be prioritized from the next shipment, and we will deliver it to you as soon as it arrives.

Please also refer to "When will my pre-order be shipped?"

We will notify you via email as soon as the delivery date for pre-ordered items is decided. Please also check for updates on the website.

For credit card payments, settlement occurs at the time of order, similar to regular orders. Therefore, payment may be processed before reserved items are received. We appreciate your understanding.

The billing period varies depending on the credit card company, so please contact your credit card company for details.

*If you wish to cancel a reserved item, we will refund the credit card used at the time of order.