Privacy Policy
Privacy Policy
Basic policy
gugu Sleep Inc. ("we," "us") recognizes the importance of personal information and considers its protection a social responsibility. We comply with applicable laws and internal regulations concerning personal information, and handle its collection, use, and management appropriately.
Scope
This Privacy Policy sets out how we handle your personal information, and information equivalent to it, across the services we operate.
Collection and purposes of use
When you purchase products through our website, we collect personal information you enter or provide in the course of purchase and sale, including your name, address, contact details, email address, cookies, logs, location information, and device information. When you browse our website, we also automatically receive your IP address, used to improve your experience.
We use the information you provide within the following purposes: for product sales, product development, marketing, and improving customer service. We do not collect information or use it beyond these purposes without your consent; where we wish to, we will seek your consent directly or give you the opportunity to decline:
- To provide services that use customer data
- For product development and R&D toward new products and features
- To send communications including shop updates, new product announcements, product recalls, newsletters, direct mail and other notices
- To provide personal information to partner companies and organizations, based on your consent and application
- For product improvement, new service development, and marketing
- To run campaigns, surveys, monitoring, and interviews
- To confirm and respond to opinions and inquiries about our services
- To investigate conduct prohibited by our terms of service
Management of personal information
- Accuracy: we strive to keep the information you provide accurate and up to date.
- Security measures: handling methods are strictly defined by internal regulations and followed throughout the company.
- Employee supervision: we enforce strict operation of our personal information handling rules.
- Contractor supervision: where handling is outsourced, we use only contractors meeting our requirements and manage them appropriately.
- Retention and disposal: we set retention periods and dispose of information after they end, or sooner once it is no longer needed.
Provision to third parties
We do not provide your personal information to third parties. Should this change, we will present what would be provided and for what purpose, and proceed only with your consent. We may entrust personal information to other businesses within the scope necessary to fulfil the purposes of use (for example, carriers for product delivery), which does not constitute third-party provision.
Disclosure
We do not disclose personal information to third parties without your consent, except: where requested by competent government agencies, judicial bodies, consumer affairs centers, or bodies with equivalent authority; where required by law; or where necessary to protect or defend our rights, property, or services against conduct violating law or our terms.
Correction and suspension of use
If you request disclosure, correction, or suspension of use of your information, we will respond according to our prescribed procedures. Please contact us below for details.
International customers
Contact
For inquiries about your personal information: support@gugu.jp, or by post to: gugu Sleep Inc., SreedEBISU+t 5F, 1-21-5 Ebisu-nishi, Shibuya-ku, Tokyo 150-0021, Japan.
